We build systems that contact people on behalf of Australian businesses. That puts real obligations on you and on us. This page says plainly which ones the software handles and which ones it cannot.
When a system we build may contact someone is configuration, not a policy in a drawer. The widest preset we ship allows 9am to 8pm on weekdays and 9am to 5pm on Saturday, with Sunday and public holidays closed. Text messages use a separate 9am to 9pm window in the recipient's own time zone. A business can narrow these. It cannot widen them past that.
Where a contact happens because somebody gave express consent, the system stores the evidence of that consent against the record, so the business can produce it later if it is ever asked to.
An opt-out is honoured by the software at the point it is received and is held against that contact from then on. It does not depend on somebody remembering to update a list.
Outbound calls present the business's real number. Businesses bring their own number where they have one.
Calls, messages, outcomes and consent are written to one place automatically, which is usually the part a business is missing when it needs to answer a question about what happened.
The database that holds customer records runs in Sydney, and its region was fixed when it was created. Several services around it do not offer an Australian region at all. Speech is produced and transcribed in the United States, which is where call audio and transcripts sit. Sign in and account records are held in the United States. Payment records are held in the United States. Error monitoring, which can carry fragments of personal information, runs in the European Union. Telephony defaults to the United States, with an Australian option for voice. We would rather write that down than let you infer something tidier from a one line summary, and we will confirm the current list in writing before you sign anything. Separately, and so it is not read into the above: this website's own database is not the product's and does not run in Sydney. Enquiries sent through theautomate.io are stored in Tokyo. That is set out in our privacy policy.
These are the Australian instruments that govern this kind of software. Listing them is not a claim that we have been certified or audited against them. We have not, and any vendor telling you otherwise should be asked for the certificate.
None of this is legal advice. If you want the detail of how a system we build would handle your situation, ask us and we will answer specifically rather than in general terms. Get in touch.